How to remove the TIM answering machine

Here is a guide on how to remove the TIM answering machine, the service that notifies you via a free SMS when someone has called you.

Thanks to TIM's answering machine, it is possible to be notified via a free SMS when someone called you or left a voice message while your smartphone was off or you are unable to answer.

The activation and deactivation of the TIM answering machine is completely free, as is the receipt of the message. The costs of the answering machine service are exclusively linked to listening to the messages.



How to remove the TIM answering machine

How to remove the TIM answering machine

There are various ways to deactivate the TIM answering machine. Let's see what they are.

MyTIM Mobile

If you are registered on the TIM operator website, you just need to access the reserved area from your phone MyTIM Mobile and press the tab Services. Immediately after that go to the menu Management Call and select Configure and disable the service.

Toll-free number 40920

You can also remove the TIM answering machine by calling the free number 40920, for those who are already TIM customers. This number is dedicated to the activation and personalization of TIM services and is active 24/24.

To deactivate the TIM answering machine, after having dialed the telephone number, key in 2 on the keypad of your telephone and follow the voice instructions.

All the codes to deactivate the TIM answering machine from the mobile phone

It is perhaps the fastest solution: use codes to be sent via message. Let's see the details of the codes to deactivate the various deactivation options of the TIM answering machine service:


  • Typing the code 002 ## # and pressing Enter on the phone completely deactivates the answering service (an SMS will notify you of the completion of the operation).
  • Typing the code 62 ## # and pressing Enter on the phone, deactivates the TIM answering machine when the phone is unreachable or turned off.
  • Typing the code 61 ## # and pressing Enter on the phone, deactivates the TIM answering machine when you do not answer incoming calls.
  • Typing the code 67 ## # and pressing Enter on the phone, deactivates the TIM answering machine when your line is busy.
  • Typing the code 21 ## # and pressing Enter on the phone, deactivates the TIM answering machine for all incoming calls (even when the phone is switched on or reachable)

For more information go to the tim.com website or ask the TIM Community



How to activate the TIM answering machine

If you decide to activate the answering machine only in case of special situations, here are the codes to send via SMS:

  • ** 21 * 36 PHONE NUMBER # SEND, activates the answering machine in all calls.
  •  ** 67 * 36 PHONE NUMBER # SEND, activate the answering machine when your phone is busy.
  • ** 61 * 36 YOUR PHONE NUMBER # SEND, activate the answering machine when you cannot answer.
  • ** 61 * 36 PHONE NUMBER ** TIME # SEND, activate the answering machine when you cannot answer by setting the ring time.
  • ** 62 * 36 YOUR PHONE NUMBER # SEND, activate the answering machine when you are not reachable.

What are the costs of the TIM answering machine

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